PROJEXUNLIMITED
Supporting your team to achieve great results
Supporting your team to achieve great results
Customer
Service Management
What
is good customer service? How will you know when you've got there? Starting
with these questions, Projex Unlimited will help you design, implement
and evaluate systems that will work for your organisation - and more importantly,
your customers!
This includes
- information management - sourcing appropriate computer software and integrating it with voice mail and paper documentation; setting up databases
- finding the best equipment and office layout for efficiency and health and safety
- negotiating and assessing performance; auditing against Customer Service Best Practice standards
- recruiting the best customer service personnel and training staff in telephone, computer and customer service skills
Projex Unlimited principal Suzie Patrick has a long history in successful customer service management implementation, especially call and contact centre establishment.
|
"(Suzie's)
in-depth experience with the software and her work with other councils
was valuable because she could show us what could be achieved and
how."
- Sue Davidson, Chief Executive, Banks Peninsula District Council, NZ |
Click
here to see the complete Banks Peninsula endorsement
PROJEX
UNLIMITED - "Supporting your team to achieve great results"