On this page the Projex Unlimited team has listed presentations and workshops that we have recently delivered that may be of interest to you and your team. Some of our presentations are in clickable PDF format and we have provided some tips about using this format.

August 2011: Theme, Customer Service Conversations

Customer Service Conversations workshop (PDF, 87KB) delivered by Projex Unlimited at the ALGIM Customer Service Symposium, 1-2 August 2011.

How to download and use a clickable PDF (PDF, 844 KB)

July 2010: Theme, Organising Information the Same Way That Customers Use It

"Connectivity between Customer Service and Metadata" presentation (clickable PDF, 7.55 MB) delivered by Projex Unlimited and Leftfield Solutions' at the ALGIM Records Management Symposium, 26 - 27 July 2010.

September 2010: Theme, Customer Service Fit

Projex Unlimited Amazingly Service Fit Workshop presenter's materials (clickable PDF, 2,25 KB) delivered by Projex Unlimited at the ALGIM Customer Service Symposium 6 - 7 September 2010.

Projex Unlimited Amazingly Service Fit Workshop handouts (PDF, 558 KB). These documents are the handouts that were given out by Projex Unlimited at the workshop on 7 September 2010.

Participants' notes produced at Projex Amazingly Service Fit Workshop (PDF, 134 KB) during ALGIM Customer Service Symposium, 6 - 7 September 2010